22 - 23 July, 2019
Toronto

Main Conference Day 2 | Tuesday, July 23, 2019

Start of Main Conference Day Two

9:30 am - 9:40 am Main Conference Registration

9:40 am - 9:45 am Opening Remarks

Day 2: Part 4 - Harnessing Digital Enterprise Transformation and IA for Your Shared Services Model

9:45 am - 10:30 am Panel: Automation Everywhere; Managing the Change Related to a Digital Workforce

Robert Rejano - RPA Lead, Celestica
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Robert Rejano

RPA Lead
Celestica

10:30 am - 11:15 am Case Study - How Intelligent Automation works within a Shared Services Model

Jaspreet Kaur Mann - Manager, Employee Records & Benefits, Provincial Health Services Authority
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Jaspreet Kaur Mann

Manager, Employee Records & Benefits
Provincial Health Services Authority

11:15 am - 11:45 am Morning Coffee Break and Business Card Exchange

11:45 am - 12:30 pm Technology Update: What Impact is RPA having on Shared Services?

12:30 pm - 1:30 pm Networking Luncheon

INTERACTIVE DISCUSSION GROUPS

IDG 1

1:30 pm - 2:15 pm Supply Chain Shared Services
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Marjorie Hechavarria

Director Shared Services
John Hancock Financial Services

IDG 3

1:30 pm - 2:15 pm Finance & Accounting Shared Services
Lee Rubinoff - Senior Director, Global Business Services (GBS) Celestica, Inc.
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Lee Rubinoff

Senior Director
Global Business Services (GBS) Celestica, Inc.

IDG 4

1:30 pm - 2:15 pm Banking Shared Services

Day 2: Part 5 - What Lies Ahead? Predicting the Future

2:15 pm - 3:00 pm Panel: The Future of Shared Services- What does the next 12 months hold & What are the essential strategies you need to know for 2020?

Marjorie Hechavarria - Director Shared Services, John Hancock Financial Services
Jonathan Rasiah - AVP Workforce Management, TD
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Marjorie Hechavarria

Director Shared Services
John Hancock Financial Services

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Jonathan Rasiah

AVP Workforce Management
TD

3:00 pm - 3:30 pm Afternoon Refreshment Break

3:30 pm - 4:15 pm Case Study: TOTAL RELATIONSHIP MANAGEMENT: The complex challenges of balancing the priorities and expectations of multiple "client" groups, both today and into the future.

Judy Ross - Vice President-Enterprise Services, Service New Brunswick
Lesley Aussant - Executive Director- Strategy and Organizational Performance, Service New Brunswick
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Judy Ross

Vice President-Enterprise Services
Service New Brunswick

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Lesley Aussant

Executive Director- Strategy and Organizational Performance
Service New Brunswick

4:15 pm - 5:00 pm Devops & Scaled Agile: Becoming unglued - You finally got it together, now how do you break apart for a sustainable future?

5:00 pm - Closing Remarks

End of Conference