Main Conference Day 2 | Tuesday, July 23, 2019
Start of Main Conference Day Two
9:30 am - 9:40 am Main Conference Registration
9:40 am - 9:45 am Opening Remarks
Day 2: Part 4 - Harnessing Digital Enterprise Transformation and IA for Your Shared Services Model
10:30 am - 11:15 am Case Study - How Intelligent Automation works within a Shared Services ModelJaspreet Kaur Mann - Manager, Employee Records & Benefits, Provincial Health Services Authority
Jaspreet Kaur MannManager, Employee Records & Benefits
Provincial Health Services Authority
11:15 am - 11:45 am Morning Coffee Break and Business Card Exchange
11:45 am - 12:30 pm Technology Update: What Impact is RPA having on Shared Services?
12:30 pm - 1:30 pm Networking Luncheon
INTERACTIVE DISCUSSION GROUPS
IDG 11:30 pm - 2:15 pm Supply Chain Shared Services
IDG 21:30 pm - 2:15 pm HR Shared Services Marjorie Hechavarria - Director Shared Services, John Hancock Financial Services
IDG 31:30 pm - 2:15 pm Finance & Accounting Shared Services Lee Rubinoff - Senior Director, Global Business Services (GBS) Celestica, Inc.
IDG 41:30 pm - 2:15 pm Banking Shared Services
Day 2: Part 5 - What Lies Ahead? Predicting the Future
2:15 pm - 3:00 pm Panel: The Future of Shared Services- What does the next 12 months hold & What are the essential strategies you need to know for 2020?Marjorie Hechavarria - Director Shared Services, John Hancock Financial Services
Jonathan Rasiah - AVP Workforce Management, TD
3:00 pm - 3:30 pm Afternoon Refreshment Break
3:30 pm - 4:15 pm Case Study: TOTAL RELATIONSHIP MANAGEMENT: The complex challenges of balancing the priorities and expectations of multiple "client" groups, both today and into the future.Judy Ross - Vice President-Enterprise Services, Service New Brunswick
Lesley Aussant - Executive Director- Strategy and Organizational Performance, Service New Brunswick
4:15 pm - 5:00 pm Devops & Scaled Agile: Becoming unglued - You finally got it together, now how do you break apart for a sustainable future?
5:00 pm - Closing Remarks