July 23 - 24, 2018
DoubleTree by Hilton Toronto Downtown

WORKSHOP A & MAIN CONFERENCE: DAY ONE, Monday, July 23, 2018

7:00 am - 7:30 am Registration for Workshop A

7:30 am - 9:00 am WORKSHOP A: SHARED SERVICES PRIMER: FROM BLUEPRINT TO IMPLEMENTATION AND FUTURE EVOLUTION

Vineet Guliani - Former Head of Planning & Operational Support, Global Shared Services, D+H
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Vineet Guliani

Former Head of Planning & Operational Support, Global Shared Services
D+H

8:30 am - 9:00 am Breakfast & Registration for Main Conference

9:00 am - 9:15 am Chairperson’s Welcome & Opening Remarks

Neeraj Grotra - Senior Director, Global Shared Services, D+H
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Neeraj Grotra

Senior Director, Global Shared Services
D+H

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Jonathan Rasiah

Director of Call Centre Enterprise Planning
Rogers Communications

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Bosede Hodo

Shared Services Director NOAM
Applus+ RTD

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Michele Leroux

Director HR Shared Services Human Resources
Hamilton Health Sciences

10:00 am - 10:45 am STRATEGIES TO DRIVE SHARED SERVICES SUCCESS AFTER LAUNCH

Wade Epp - Associate Vice President Services, University Saskatchewan
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Wade Epp

Associate Vice President Services
University Saskatchewan

10:45 am - 11:15 am Morning Maple Mingle & Business Card Challenge

11:15 am - 12:00 pm BUILDING A CULTURE OF CONTINUOUS IMPROVEMENT TO DRIVE SUSTAINABLE RESULTS

Rodney Bergman - SVP Global Business Services, Celestica
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Rodney Bergman

SVP Global Business Services
Celestica

12:00 pm - 12:45 pm CASE STUDY: WINNING FACTORS of NEW BRUNSWICK INTERNAL SERVICES AGENCY AND ITS FURTHER EVOLUTION

Monica Ward - Director, Payroll and Benefits Services, Service New Brunswick
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Monica Ward

Director, Payroll and Benefits Services
Service New Brunswick

12:45 pm - 1:45 pm Food For Thought Networking Luncheon!

1:45 pm - 2:30 pm CASE STUDY: METSO’S JOURNEY TO DIGITALIZATION

Marisa Vandenengel - Director, Metso Shared Services Ltd.
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Marisa Vandenengel

Director
Metso Shared Services Ltd.

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Jerri-Lynn Misiak

Executive Director - HR Shared Services
Alberta Health Services

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Patricia Pohlen

Director Shared Services
Alberta Health Services

3:15 pm - 3:45 pm Take 30 & Mingle

3:45 pm - 4:30 pm CASE STUDY: HARNESSING PROCESS AUTOMATION TO DRIVE BUSINESS EFFICIENCIES & IMPROVE CUSTOMER SATISFACTION

Vinh Lien CPA, CA, MBA - Finance Director, Enghouse
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Vinh Lien CPA, CA, MBA

Finance Director
Enghouse

DEEP DIVE ROUNDTABLE DISCUSSIONS

ROUNDTABLE 1

4:30 pm - 5:15 pm BEST PRACTICES WHEN ROLLING OUT A RPA SOLUTION
Bosede Hodo - Shared Services Director NOAM , Applus+ RTD
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Bosede Hodo

Shared Services Director NOAM
Applus+ RTD

ROUNDTABLE 2

4:30 pm - 5:15 pm CULTIVATING MUTUALLY BENEFICIAL & COLLABORATIVE VENDOR RELATIONSHIP MANAGEMENT
Shiva Badiee - Director, Employee Records & Benefits, Provincial Health Services Authority
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Shiva Badiee

Director, Employee Records & Benefits
Provincial Health Services Authority

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Michele Leroux

Director HR Shared Services Human Resources
Hamilton Health Sciences

5:15 pm - 5:15 pm End of Main Conference Day One

5:15 pm - 6:15 pm NETWORKING COCKTAIL RECEPTION