23 - 24 July, 2018
Toronto, Canada

MAIN CONFERENCE: DAY ONE, Monday, July 23, 2018

7:00 am - 7:30 am Registration for Workshop A

7:30 am - 9:00 am WORKSHOP A: SHARED SERVICES PRIMER: FROM BLUEPRINT TO IMPLEMENTATION AND FUTURE EVOLUTION

8:30 am - 9:00 am Breakfast & Registration for Main Conference

9:00 am - 9:15 am Chairperson’s Welcome & Opening Remarks

9:15 am - 10:00 am FIRESIDE CHAT: THE ‘WHAT,’ AND ‘ WHY’ OF A SHARED SERVICES

10:00 am - 10:45 am KEY COMPONENTS TO DEVELOPING A WINNING BUSINESS CASE FOR YOUR SHARED SERVICES START UPAND CONTINUED SUCCESS

10:45 am - 11:15 am Morning Networking Break & Business Card Challenge

11:15 am - 12:00 pm BUILDING A CULTURE OF CONTINUOUS IMPROVEMENT TO DRIVE SUSTAINABLE RESULTS

Rodney Bergman, SVP Global Business Services,Celestica
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Rodney Bergman

SVP Global Business Services
Celestica

12:00 pm - 12:45 pm RESHAPING THE VALUE OF SHARED SERVICES WITH MACHINE LEARNING

Neeraj Grotra, Senior Director, Global Shared Services,D+H
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Neeraj Grotra

Senior Director, Global Shared Services
D+H

12:45 pm - 1:45 pm Food For Thought Networking Luncheon!

1:45 pm - 2:30 pm CASE STUDY: METSO’S JOURNEY TO DIGITALIZATION

Marisa Vandenengel, Director,Metso Shared Services Ltd.
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Marisa Vandenengel

Director
Metso Shared Services Ltd.

2:30 pm - 3:15 pm CASE STUDY: CHANGE MANAGEMENT AND PROJECT MANAGEMENT – TRUE PARTNERS IN CRIME

Jerri-Lynn Misiak, Executive Director - HR Shared Services,Alberta Health Services
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Jerri-Lynn Misiak

Executive Director - HR Shared Services
Alberta Health Services

3:15 pm - 3:45 pm Take 30 & Mingle

3:45 pm - 4:30 pm STRATEGIES TO DRIVE SHARED SERVICES SUCCESS AFTER LAUNCH

DEEP DIVE ROUNDTABLE DISCUSSIONS

ROUNDTABLE 1

4:30 pm - 5:15 pm HOW TO EXPAND THE FUNCTIONAL SCOPE OF YOUR SSC TO DRIVE ADDED VALUE

ROUNDTABLE 2

4:30 pm - 5:15 pm BEST PRACTICES WHEN ROLLING OUT A RPA SOLUTION

ROUNDTABLE 3

4:30 pm - 5:15 pm STRATEGIC SOURCING & VENDOR RELATIONSHIP MANAGEMENT

ROUNDTABLE 4

4:30 pm - 5:15 pm INSOURCING VS. OUTSOURCING

5:15 pm - 5:15 pm End of Main Conference Day One

5:15 pm - 6:15 pm NETWORKING DRINKS RECEPTION