July 23 - 24, 2018
DoubleTree by Hilton Toronto Downtown

WORKSHOP B & MAIN CONFERENCE DAY TWO, Tuesday, July 24, 2018

7:00 am - 7:30 am Registration for Workshop B

7:30 am - 9:00 am WORKSHOP B: A ROADMAP TO DEVELOP A ROBOTIC PROCESS AUTOMATION (RPA) PROGRAM

Bosede Hodo - Shared Services Director NOAM , Applus+ RTD
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Bosede Hodo

Shared Services Director NOAM
Applus+ RTD

8:30 am - 9:00 am Breakfast & Morning Mingle

9:00 am - 9:15 am Chairperson’s Welcome & Recap

Neeraj Grotra - Senior Director, Global Shared Services, D+H
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Neeraj Grotra

Senior Director, Global Shared Services
D+H

9:15 am - 10:00 am DRIVING SHARED SERVICES TRANSFORMATION USING ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING

Neeraj Grotra - Senior Director, Global Shared Services, D+H
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Neeraj Grotra

Senior Director, Global Shared Services
D+H

10:00 am - 10:45 am DELIVERING SHARED SERVICES VALUE BEYOND LABOR SAVINGS

Charanjit Singh - Director, Shared Services, CRH Canada
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Charanjit Singh

Director, Shared Services
CRH Canada

10:45 am - 11:15 am Morning Coffee Break

11:15 am - 12:00 pm CALL CENTRE DATA PROVIDES GOLDEN BUSINESS INSIGHTS – A SHARED SERVICES MUST!

Shiva Badiee - Director, Employee Records & Benefits, Provincial Health Services Authority
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Shiva Badiee

Director, Employee Records & Benefits
Provincial Health Services Authority

12:00 pm - 12:45 pm IT’S ALL ABOUT THE PARTNERSHIP: HOW TO BUILD AN EFFECTIVE LONG-TERM RELATIONSHIP WITH YOUR OUTSOURCING PROVIDER

Kirk Larson - Vice President HR, Wolseley Canada Inc.
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Kirk Larson

Vice President HR
Wolseley Canada Inc.

12:45 pm - 1:45 pm Networking Lunch

1:45 pm - 2:30 pm FROM IDEA TO IMPLEMENTATION TO OPTIMIZATION—THE IMPORTANT ROLE GOVERNANCE PLAYS IN YOUR SS SUCCCESS

Nadia Vattovaz - Vice President Finance, Holt Renfrew
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Nadia Vattovaz

Vice President Finance
Holt Renfrew

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Greg Allworth

Director of Sales, Canada
Chrome River

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Shelley Coughlin

Solutions Consultant
Chrome River

3:15 pm - 3:30 pm Afternoon Refreshment Break

3:30 pm - 4:15 pm CASE STUDY: HOW CRH CANADA IS ACHIEVING DAY ONE FINANCIAL CLOSE

Charanjit Singh - Director, Shared Services, CRH Canada
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Charanjit Singh

Director, Shared Services
CRH Canada

4:15 pm - 4:15 pm Close of Conference---See You Next Year!