WORKSHOP B & MAIN CONFERENCE DAY TWO, Tuesday, July 24, 2018
7:00 am - 7:30 am Registration for Workshop B
7:30 am - 9:00 am WORKSHOP B: A ROADMAP TO DEVELOP A ROBOTIC PROCESS AUTOMATION (RPA) PROGRAMBosede Hodo - Shared Services Director NOAM Applus+ RTD
8:30 am - 9:00 am Breakfast & Morning Mingle
9:00 am - 9:15 am Chairperson’s Welcome & Recap
9:15 am - 10:00 am DRIVING SHARED SERVICES TRANSFORMATION USING ARTIFICIAL INTELLIGENCE AND MACHINE LEARNINGNeeraj Grotra - Senior Director, Global Shared Services D+H
10:00 am - 10:45 am KEY COMPONENTS OF BUSINESS CASE BEYOND LABOR SAVINGS AND CONTINUED SUCCESS FOR YOUR SHARED SERVICESCharanjit Singh - Director, Shared Services CRH Canada
10:45 am - 11:15 am Morning Coffee Break
11:15 am - 12:00 pm CALL CENTRE DATA PROVIDES GOLDEN BUSINESS INSIGHTS – A SHARED SERVICES MUST!Shiva Badiee - Director, Employee Records & Benefits Provincial Health Services Authority
12:00 pm - 12:45 pm IT’S ALL ABOUT THE PARTNERSHIP: HOW TO BUILD AN EFFECTIVE LONG-TERM RELATIONSHIP WITH YOUR OUTSOURCING PROVIDERKirk Larson - Vice President HR Wolseley Canada Inc.
12:45 pm - 1:45 pm Networking Lunch
1:45 pm - 2:30 pm FROM IDEA TO IMPLEMENTATION TO OPTIMIZATION—THE IMPORTANT ROLE GOVERNANCE PLAYS IN YOUR SS SUCCCESSNadia Vattovaz - Vice President Finance Holt Renfrew
2:30 pm - 3:15 pm UTILIZING TECHNOLOGY TO STREAMLINE THE AP PROCESSGreg Allworth - Director of Sales, Canada Chrome River
Shelley Coughlin - Solutions Consultant Chrome River
3:15 pm - 3:30 pm Afternoon Refreshment Break
3:30 pm - 4:15 pm METRICS MATTER: EXAMINE THE RIGHT KPIS TO BENCHMARK AND IMPROVE YOUR SHARED SERVICES
4:15 pm - 4:45 pm Town Hall Meeting: “How Do I…?”
Let’s face it, the greatest take-away you can take back to your shared services program is sound advice that specifically addresses your
past, current and future challenges.
This session will consist of open-forum Q&As, with speakers answering questions you have submitted earlier in the day, such as:
·· ·· What is the best process you have implemented in your Call Center?
·· What timeframe should we expect to plan for a successful shared services implementation and how should success be evaluated?
·· What should your governance model include
·· How have you kept from losing a personal touch when separating services to a shared services center?
Led by Focus Day Speakers