July 22 - 23, 2019
Toronto

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Shared Services & Outsourcing Summit Canada 2019 Agenda

Find out how Shared Services can help improve change management, automate processes and lower your costs. Download the draft agenda here & stay tuned for our full agenda release! If you have trouble downloading then please email Amnah.Muni ...

Fast Track Your Attendance

SSOW Canada 2019: Past Attendee List

Take a look at the experts that have previously attended SSOW Canada.

Exclusive Content

Spotlight on Millennial Talent and Digital Transformation in Canadian Shared Services Centers 2019

SSON Analytics surveyed Shared Services professionals in Canada to put together this visual analytics report which focuses on the topics of milennial talent and digital transformation. For a copy in your inbox, please e-mail: Amnah.Munir@iqpc.com

6 Reasons to Rethink Your Generation Z Strategy

Find out why you're going about it all wrong. This generation differs greatly from millennials and you need to update your onboarding strategy to get the best talent. For a copy in your inbox, please e-mail: Amnah.Munir@iqpc.com

Global State of the SSO Industry Report 2018

Technology has been driving the evolution of Shared Services since its inception more than three decades ago. And yet, never before have we experienced such extraordinary shifts in scope, value, and capability as over the past 18 months. This shift has been driven by nothing less than a fourth iteration...

Evaluating Canadian Shared Services Locations

If you're a part of or have interest in this industry, you need to see this highly interactive report. Put together by SSON, this report will reveal the in's-and-out's of shared services in Canada from the top locations to how overhead costs compare. For a copy in your inbox, please...

The Shared Services Maturity Curve: Where Do You Fall?

In this interactive report, travel through the four levels of shared services maturity (Emerging, Evolving, Adding Value and GBS) to find out where you currently fall and what you need to do in order to advance your SSO to the next level.For a copy in your inbox, please e-mail: Amnah.Munir@iqpc.com

Continuous Improvement: A Little "Retro" is a Good Thing

Increasing the performance of a shared service operation, whether in-house or outsourced, is a major key performance indicator (KPI). There are always new targets and pressures to reduce costs, increase services, improve quality and ensure compliance. The cycle can, at times, appear to be never ending. Earlier this year I...

Past Presentations

A Collection of Past Presentations from SSOW Canada 2018

In preparation for SSOW Canada 2019, we wanted to exclusively share these past presentations with you. Below you will find expert content on:Utilizing Technology to Streamline the AP Process: Greg Allworth, Director of Sales, Canada - Chrome River; Shelley Coughlin, Sr. Solutions Consultant, Chrome RiverCase Study: Winning Factors of New...

Utilizing Technology to Streamline the AP Process

AP is where several processes all converge - Invoices, Expenses, and Corporate Card Programs. All of these processes tend to be different, labour intensive and manual.Greg Allworth, Director of Sales, Canada - Chrome River, and Shelley Coughlin, Sr. Solutions Consultant, Chrome River, present on:How organizations can utilize cloud based and...

Case Study: Winning Factors of New Brunswick Internal Services Agency & its Further Evolution

Monica Ward, Director, Payroll and Benefits Services, Service New Brunswick, presents on: How they developed a winning business case for project implementationThe importance of project managementLessons learned including what went well and what did notThe winning achievements

Driving Shared Services Transformation Using Artificial Intelligence & Machine Learning

According to a recent Forrester survey, 87% of CEOs are looking to expand or augment their existing workforce using AI bots, while by 2023, 85% of customer interactions within an enterprise will be with software robots.Neeraj Grotra, Sr. Director PMO, Digital Transformation Programs, Finastra, presents on driving shared services transformation.

Case Study: Harnessing Process Automation to Drive Business Efficiencies & Improve Customer Satisfaction

Vinh Lien, CPA, CA, MBA, Finance Director, Enghouse, presents on how their organization successfully transformed its back office functions—moving from a 100% manual process to automating its workflow, resulting in more accurate, timely reconciliations and huge cost savings in paper, storage and server costs. You'll also learn about:Integration and implementation...

Interviews

How to Build a Culture of Continuous Improvement & Drive Sustainable Results

We sat down with Rodney Bergman, Senior Vice President of Global Business Services at Celestica, to discuss the benefits of switching from a traditional shared services model to a Global Business Services, how to push the boundaries in your continuous improvement approach, some best practices for supporting growth and competitiveness,...

Sponsorship enquiry

Shared Services and Outsourcing Summit Canada Sponsorship Prospectus

If you would like to have a copy sent to you directly please contact Amnah.Munir@iqpc.com

Agenda 2018 Shared Services & Outsourcing Summit Canada

Find out how Shared Services can help improve change management, automate processes and lower your costs. Download the full agenda here. If you have trouble downloading then please email Amnah.Munir@iqpc.com with your full contact information to receive a copy.