July 23 - 24, 2018
DoubleTree by Hilton Toronto Downtown

Media Center

Shared Services & Outsourcing Summit Canada 2018 Agenda

Find out how Shared Services can help improve change management, automate processes and lower your costs. Download the full agenda here. If you have trouble downloading then please email Alysha.Malik@iqpc.com with your full contact information to receive a copy.

Fast Track Your Attendance

Current Attendee Snapshot

Take a look at the Shared Services experts that will be in attendance at this year's Canadian Shared Services & Outsourcing Summit.

Registration Form

Registration for the Shared Services Summit is easier than ever. Just download this registration form and send it to enquiryIQPC@IQPC.com with the subject line Shared Services Summit Canada Registration.

Past Attendee Snapshot

Take a look at some of the job titles and companies that have attended our Shared Services and Outsourcing Week Summit. View the snapshot to see who could be joining you this year!

Convince Your Boss

Download our "Convince Your Boss" letter now for a sure fire way to leave the office and attend this summit!

Exclusive Content

Spotlight on Millennial Talent and Digital Transformation in Canadian Shared Services Centers 2018

SSON Analytics surveyed Shared Services professionals in Canada to put together this visual analytics report which focuses on the topics of milennial talent and digital transformation. 

Shared Services & Outsourcing Week 2018 Press Release

2018 Press Release. No Download form*

6 Reasons To Rethink Your Generation Z Strategy

Find out why you're going about it all wrong. This generation differs greatly from millennials and you need to update your onboarding strategy to get the best talent. 

How to Build a Culture of Continuous Improvement & Drive Sustainable Results

We sat down with Rodney Bergman, Senior Vice President of Global Business Services at Celestica, to discuss the benefits of switching from a traditional shared services model to a Global Business Services, how to push the boundaries in your continuous improvement approach, some best practices for supporting growth and competitiveness,...

Just Published! Global State of the SSO Industry Report 2018

Technology has been driving the evolution of Shared Services since its inception more than three decades ago. And yet, never before have we experienced such extraordinary shifts in scope, value, and capability as over the past 18 months. This shift has been driven by nothing less than a fourth iteration...

Post Show Report: Looking Back at Shared Services & Outsourcing Summit Canada 2017

Want to learn more about what happened in 2017? Check out our Post Show Report that highlights: attendee statistics, top speaking sessions, what to expect in 2018 and more!

Past Presentations Shared Services & Outsourcing Summit Canada

In preparation for Shared Services & Outsourcing Summit Canada 2018, we wanted to exclusively share these past presentations with you. Below you will find expert content on the latest leading-edge tools and strategies for leveraging shared services to maximize employee productivity, enabling increased agility, driving innovation and significantly reducing operational...

Robotic Process Automation Game changer or re-branded existing automation solution?

The use of Intelligent Automation solutions like RPA is driving enormous interest across shared services centers, and at the same time eliciting concern in outsourcing providers. These new automation solutions offer the prospect of fast and dramatic returns with minimal upfront investments, and the ability to bring previously offshored/outsourced processes...

Evaluating Canadian Shared Services Locations

If you're a part of or have interest in this industry, you need to see this highly interactive report. Put together by SSON, this report will reveal the in's-and-out's of shared services in Canada from the top locations to how overhead costs compare.

The Shared Services Maturity Curve: Where Do You Fall?

In this interactive report, travel through the four levels of shared services maturity (Emerging, Evolving, Adding Value and GBS) to find out where you currently fall and what you need to do in order to advance your SSO to the next level.If you have any questions or are having trouble...

SSON’s 2017 State of the Shared Services Industry Report

With much of the discussion around Shared Services evolution hinging on new opportunities that have presented themselves in recent history, SSON recently canvassed its members to find out their best practices in delivering exceptional service to their customers. Inside this exlclusive report take a more in-depth look at how your...

Moving Forward Together with Continuous Improvement

Combining multiple departments under a single leader does not necessarily result in an effective multi-function shared services center; you’ve got to be prepared with a much more strategic plan. In this presentation, you will see how developing a common vision and a compulsive reason to act can result in your...

Continuous Improvement: A Little "Retro" is a Good Thing

Increasing the performance of a shared service operation, whether in-house or outsourced, is a major key performance indicator (KPI). There are always new targets and pressures to reduce costs, increase services, improve quality and ensure compliance. The cycle can, at times, appear to be never ending. Earlier this year I...

The Six HR Shared Services Questions You Need to Know

We surveyed our shared services community to discuss metrics, talent management, service delivery, and more, to see where you stand today and where you plan to be tomorrow. Your responses gave us deeper insight into the strategies and solutions you are looking to utilize in order to implement and develop...

Past Presentations

Does Your Process Documentation Pass the Test? How to Achieve End-to-End Process Excellence through Proper Mapping and Documentation

Camille Reid, Vice President, Financial and Employee Services for BC Clinical and Support Services, discusses a case study on achieving end-to-end process excellence through proper mapping and documentation.

CASE STUDY: Saving Lives and Shared Services—Lessons Learned from Canadian Blood Services

Canadian Blood Services launched its first shared services organization in April 2016, integrating HR, finance, and payroll functions from across the organization, which was a signifcant strategic change for the organization. Robert Phillips, Director of Shared Services for Canadian Blood Services shares:Why shared services was a strategic priority for Canadian...

How Continuous Innovation in Shared Services Can Drive Value for the Enterprise

In any organization, innovation goes hand-in-hand with getting better, whatever ‘better’ means to you. People innovate! If you enable them, they will deliver. This presentation provides an overview of the key ingredients for establishing a culture of innovation, including how to align innovation with strategy and establishing programs that engage...

Enterprise as an Ecosphere—Managing Third-Party Relationships as Part of a Multi-Provider Portfolio

Given the increasing levels of connectivity that characterize business in the 21st century, the corresponding scale and complexity of service have also grown, with many organizations moving towards a multi-sourcing solution. But with more sourcing options, come greater responsibility; Dhruv Devnani, Director of Business Processing Services at Manulife Financial, discusses:How...


How Artificial Intelligence Can Help HR

A report by Priyanka Anand, Vice President, and Head, HR Global Operations at Ericsson. Priyanka dives into: the usage of AI in today and tomorrow, the impact of AI recruiting, the consumerization of technology, and the challenges of tomorrow. You can also email Alysha.Malik@iqpc.com to request a copy to your inbox. 

Improving Your Finance Shared Services

Heather Kaine, Senior Vice President Centres of Excellence–Finance at CIBC discusses with us the journey taken by CIBC in establishing their finance Centre of Excellence. Boosting your Shared Services organization’s maturity to the level of your global peers can be an arduous journey. Ms. Kaine also touches on which processes...

Additional Content

Global Intelligent Automation Market Report 2017

A new operational model enabled and built by intelligent automation. Most organizations are finding themselves in an Uber moment, as enormous disruption rocks their industry. For many, it’s high time for a wakeup call, given that underlying service lines, process execution, customer interactions, etc. have remained unchanged for decades. This report...

Sponsorship enquiry

Shared Services and Outsourcing Summit Canada Sponsorship Prospectus

If you would like to have a copy sent to you directly please contact terence.wu@iqpc.com. 

Agenda 2018 Shared Services & Outsourcing Summit Canada

Find out how Shared Services can help improve change management, automate processes and lower your costs. Download the full agenda here. If you have trouble downloading then please email Terence.Wu@iqpc.com with your full contact information to receive a copy.