We’ve received numerous requests from members for help in designing, managing, measuring, and benchmarking their support services. Many of these requests relate to HR. That’s why we have collaborated with ScottMadden to bring you a 6-step Toolkit to launching, running, improving, and developing an HR shared services solution.
Robots are at the center of today’s business process automation revolution, where they take the form of software programs used to automate business activities such as accounts payable and receivable, transaction processing, and order management. So what's different?
Find out how organizations can build virtual back offices based on robotic FTEs that can handle millions of tasks quicker, cheaper and more efficiently than any human can. This has enormous implications for organizations who can implement the technology themselves, or for BPOs, who can adopt this strategy for their operations. View the article here or email firstname.lastname@example.org to request a copy to your inbox.
The use of Intelligent Automation solutions like RPA is driving enormous interest across shared services centers, and at the same time eliciting concern in outsourcing providers. These new automation solutions offer the prospect of fast and dramatic returns with minimal upfront investments, and the ability to bring previously offshored/outsourced processes back on shore. Find out how your organization can benefit from RPA and robotics for data processing.
Increasing the performance of a shared service operation, whether in-house or outsourced, is a major key performance indicator (KPI). There are always new targets and pressures to reduce costs, increase services, improve quality and ensure compliance. The cycle can, at times, appear to be never ending. Earlier this year I wrote about AI and Robotics and its impact on shared service centre (SSC) operations. Outsourcing providers will lead the investment in RPA (Robotics Process Automation), especially in areas that reduce the number of employees they need to attract and retain to service the clients in their portfolio. But what are the techniques that most organisations use to drive service performance?
Your company has made the big step in deciding to implement international shared services into its infrastructure. Now comes the hard part figuring out how far from home you should go. Myriad factors from language barriers to trade laws make for an incredibly complex decision. Here are some of the benefits and drawbacks for both offshore and nearshore shared service operations.