Case Study: Harnessing Process Automation to Drive Business Efficiencies & Improve Customer Satisfaction
Vinh Lien, CPA, CA, MBA, Finance Director, Enghouse, presents on how their organization successfully transformed its back office functions—moving from a 100% manual process to automating its workflow, resulting in more accurate, timely reconciliations and huge cost savings in paper, storage and server costs.
You'll also learn about:
- Integration and implementation process
- How much was saved through overall efficiency gains
- The importance of choosing a model that can grow with your business
- How automating the workflow enabled them to move FT employees to more project specific role
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