CASE STUDY: Saving Lives and Shared Services—Lessons Learned from Canadian Blood Services

CASE STUDY: Saving Lives and Shared Services—Lessons Learned from Canadian Blood Services

Canadian Blood Services launched its first shared services organization in April 2016, integrating HR, finance, and payroll functions from across the organization, which was a signifcant strategic change for the organization. Robert Phillips, Director of Shared Services for Canadian Blood Services shares:

  • Why shared services was a strategic priority for Canadian Blood Services, and how it aligns with broader organizational changes, and how it enables the organization’s mandate as Canada’s national blood supply. 
  • The difference between centralized services and shared services: why did bringing a number of diferent teams together under one umbrella organization make a diference?
  • Lessons learned from their first year—what went well, what still needs work, and what they would have done differently
  • Next steps as the team transitions from stabilization to ongoing operations. 


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