Enterprise as an Ecosphere—Managing Third-Party Relationships as Part of a Multi-Provider Portfolio

Enterprise as an Ecosphere—Managing Third-Party Relationships as Part of a Multi-Provider Portfolio

Given the increasing levels of connectivity that characterize business in the 21st century, the corresponding scale and complexity of service have also grown, with many organizations moving towards a multi-sourcing solution. But with more sourcing options, come greater responsibility; Dhruv Devnani, Director of Business Processing Services at Manulife Financial, discusses:

  • How to develop a robust Vendor Management Program that includes policies, organization, governance processes, and tools
  • Bench marking Service Level Agreements and developing service improvement action plans
  • Risk mitigation
  • Effective cross-vendor governance and cooperation
  • Transitioning sourcing relationships

Please note: That all fields marked with an asterisk (*) are required.