Enterprise as an Ecosphere—Managing Third-Party Relationships as Part of a Multi-Provider Portfolio
Given the increasing levels of connectivity that characterize business in the 21st century, the corresponding scale and complexity of service have also grown, with many organizations moving towards a multi-sourcing solution. But with more sourcing options, come greater responsibility; Dhruv Devnani, Director of Business Processing Services at Manulife Financial, discusses:
- How to develop a robust Vendor Management Program that includes policies, organization, governance processes, and tools
- Bench marking Service Level Agreements and developing service improvement action plans
- Risk mitigation
- Effective cross-vendor governance and cooperation
- Transitioning sourcing relationships
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