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SSON’s 2017 State of the Shared Services Industry Report

SSON’s 2017 State of the Shared Services Industry Report

With much of the discussion around Shared Services evolution hinging on new opportunities that have presented themselves in recent history, SSON recently canvassed its members to find out their best practices in delivering exceptional service to their customers.

Inside this exlclusive report take a more in-depth look at how your peers are measuring success, setting efficiency targets, and resourcing most effectively.

Canadian Cross Industry SSCs and Expert SSO Perspectives

Canadian Cross Industry SSCs and Expert SSO Perspectives

In this brand new infographic gain perspectives on data management from two V.Ps, Charanjit Singh, VP Shared Financial Services at Ontario Power Generation, and Tony Sayer, VP Assistant Corporate Controller Shared Services at Parker Hannifin Corporation. Also introduce yourself to the current state of industry SSCs in Canada, and SSOs globally.

From Denial to Exploration: Gaining Employee Commitment to a New Vision

From Denial to Exploration: Gaining Employee Commitment to a New Vision

In order to enact change, leaders must engage and enable the entire organization, which can only be done with frequent and timely communication. Further, messages must be clear, credible and heartfelt about the direction of the change. Read on to learn more insight from Vinh Lien, Director of Finance & Accounting at Maple Leaf, on setting a successful change management initiative in action. 

The Six HR Shared Services Questions You Need to Know

The Six HR Shared Services Questions You Need to Know

We surveyed our shared services community to discuss metrics, talent management, service delivery, and more, to see where you stand today and where you plan to be tomorrow. Your responses gave us deeper insight into the strategies and solutions you are looking to utilize in order to implement and develop an HR shared services program. Now we're sharing the results with you.

Nearshore vs. Offshore: What Type of Shared Service is Best for You?

Nearshore vs. Offshore: What Type of Shared Service is Best for You?

Your company has made the big step in deciding to implement international shared services into its infrastructure. Now comes the hard part figuring out how far from home you should go. Myriad factors from language barriers to trade laws make for an incredibly complex decision. Here are some of the benefits and drawbacks for both offshore and nearshore shared service operations.

Evaluating Canadian Shared Services Locations

Evaluating Canadian Shared Services Locations

If you're a part of or have interest in this industry, you need to see this highly interactive report. Put together by SSON, this report will reveal the in's-and-out's of shared services in Canada from the top locations to how overhead costs compare.

Post Show Report: Looking Back at Shared Services & Outsourcing Summit Canada 2017

Post Show Report: Looking Back at Shared Services & Outsourcing Summit Canada 2017

Want to learn more about what happened in 2017? Check out our Post Show Report that highlights: attendee statistics, top speaking sessions, what to expect in 2018 and more!

Past Presentations Shared Services & Outsourcing Summit Canada

Past Presentations Shared Services & Outsourcing Summit Canada

In preparation for Shared Services & Outsourcing Summit Canada 2018, we wanted to exclusively share these past presentations with you. Below you will find expert content on the latest leading-edge tools and strategies for leveraging shared services to maximize employee productivity, enabling increased agility, driving innovation and significantly reducing operational costs.

Robotic Process Automation Game changer or re-branded existing automation solution?

Robotic Process Automation Game changer or re-branded existing automation solution?

The use of Intelligent Automation solutions like RPA is driving enormous interest across shared services centers, and at the same time eliciting concern in outsourcing providers. These new automation solutions offer the prospect of fast and dramatic returns with minimal upfront investments, and the ability to bring previously offshored/outsourced processes back on shore. Find out how your organization can benefit from RPA and robotics for data processing. 

The Shared Services Maturity Curve: Where Do You Fall?

The Shared Services Maturity Curve: Where Do You Fall?

In this interactive report, travel through the four levels of shared services maturity (Emerging, Evolving, Adding Value and GBS) to find out where you currently fall and what you need to do in order to advance your SSO to the next level.

If you have any questions or are having trouble viewing the presentation,  email us at enquiryIQPC@IQPC.com to let us know and we’d be happy to help!

Continuous Improvement: A Little "Retro" is a Good Thing

Continuous Improvement: A Little "Retro" is a Good Thing

Increasing the performance of a shared service operation, whether in-house or outsourced, is a major key performance indicator (KPI). There are always new targets and pressures to reduce costs, increase services, improve quality and ensure compliance. The cycle can, at times, appear to be never ending. Earlier this year I wrote about AI and Robotics and its impact on shared service centre (SSC) operations. Outsourcing providers will lead the investment in RPA (Robotics Process Automation), especially in areas that reduce the number of employees they need to attract and retain to service the clients in their portfolio. But what are the techniques that most organisations use to drive service performance?

Moving Forward Together with Continuous Improvement

Moving Forward Together with Continuous Improvement

Combining multiple departments under a single leader does not necessarily result in an effective multi-function shared services center; you’ve got to be prepared with a much more strategic plan. In this presentation, you will see how developing a common vision and a compulsive reason to act can result in your shared services organization having key metrics with clear goals, a transformation plan to get you there and every employee’s actions aligned. Learn how visual management, standard work, and individual contributor involvement can reduce exception work, reduce costs, and increase employee engagement.

Just Published! Global State of the SSO Industry Report 2018

Just Published! Global State of the SSO Industry Report 2018

Technology has been driving the evolution of Shared Services since its inception more than three decades ago. And yet, never before have we experienced such extraordinary shifts in scope, value, and capability as over the past 18 months. This shift has been driven by nothing less than a fourth iteration of the industrial revolution based on robotic automation, but now, moving from manufacturing into services.

There has never been a more exciting time to work in Shared Services, to lead Shared Services’ evolution, or to take a seat at the executive table – at least for those who understand how to grasp the opportunities.

SSON’s annual market report highlights the underlying trends driving these shifts, identifies the ‘new and improved’ profile of a modern Shared Services team, and points to strategic value-add embedded within the Shared Services model.

How to Build a Culture of Continuous Improvement & Drive Sustainable Results

How to Build a Culture of Continuous Improvement & Drive Sustainable Results

We sat down with Rodney Bergman, Senior Vice President of Global Business Services at Celestica, to discuss the benefits of switching from a traditional shared services model to a Global Business Services, how to push the boundaries in your continuous improvement approach, some best practices for supporting growth and competitiveness, and more. 

Spotlight on Millennial Talent and Digital Transformation in Canadian Shared Services Centers 2018

Spotlight on Millennial Talent and Digital Transformation in Canadian Shared Services Centers 2018

SSON Analytics surveyed Shared Services professionals in Canada to put together this visual analytics report which focuses on the topics of milennial talent and digital transformation.