Whitepapers

Achieving Real Dollar Savings by Implementing Shared Services

Achieving Real Dollar Savings by Implementing Shared Services

The returns available through a shared services model represent a significant cost-savings opportunity for companies. Download this study of Business Case Data provided by Scott Madden.

Benefits and Challenges of Multifunction Shared Services

Benefits and Challenges of Multifunction Shared Services

Why Go Multifunction? Understanding the Benefits and Implementation Challenges of Multifunction Shared Services. Download this report by Scott Madden.

Blueprint for Improving Service Delivery - HR Workload Analysis

Blueprint for Improving Service Delivery - HR Workload Analysis

One of the first questions an organization may ask when preparing to change its delivery model is, “where do we start?” Whether you are considering a shared services model, have implemented a shared services model you wish to improve, or are interested in making other changes to your delivery model and staffing levels, understanding who does what is critical in determining the right solution. ScottMadden recommends starting with a workload activity analysis to gather data to support these changes. The data and resulting insights highlight opportunities, provide evidence to support the changes, and create the foundation for transition plans.

2015 Annual State of the Shared Services Industry Report

2015 Annual State of the Shared Services Industry Report

The 2015 State of the Shared Services Industry report provides an insightful look at how shared services operations around the world are reacting to challenges - namely process optimization, digital transformation, data analytics, automation & new and evolving skill sets - and the opportunities presented by these trends. We've canvassed our global SSON practitioner community and documented responses from 450 Global and Regional Directors and Leads of Shared Services, Finance, HR and GBS for insight into their own practices.